POLICIES

What is your cancellation policy?

I totally understand the need for flexibility in my guest's hectic schedules and respect how valuable their time is.  I make every attempt to accommodate guest schedules and would ask that you, as a guest, do the same. To ensure that scheduled appointments flow smoothly, guests will need to confirm or cancel appointments at least 24 hours in advance. If you must reschedule or cancel your appointment, please notify me at least 48 hours. All large services require a non refundable deposit. 

What if I am late to my appointment?

I will do my best to accommodate, but if your are more than 15 minutes late, you may be asked to reschedule. If you are running late, please contact me as soon as possible to let me know. My guests are scheduled with back to back, which means if I start just one guest late, every guest after that will be seen late. Sometimes I can catch up, sometimes I can't, depending on what type of services are scheduled after yours.

Can I bring my children with me?

For safety and liability reasons, I ask that you please leave your children home, or arrange for another adult not being serviced, to look after them. Don’t get the wrong idea – I love kids, but the salon is not a good place for them. The last thing I want is to drop a bowl of chemicals, a pair of scissors, or a hot flat iron into your baby’s lap.

What should I do if I'm not happy with my services?

If you are unhappy with your services, I ask that you let me know within 5 days. I need to know or I can’t do anything about it. I always go out of my way to make my guests happy and when someone isn’t, I will do what it takes to make the situation better. That being said, not achieving desired final results in one session, when we have discussed in the consultation that it will require multiple sessions, does not constitute a "re-do." Neither does your husband, wife, dog, or goldfish not liking your new look, when you left my chair happy with what we agreed on together. Once again, if there is an issue, I am always willing to make it right and leave you 100% happy with your hair!

SERVICES

What is the difference between foiling and balayage?

Dimensional hair colour is fabulous, and there are many different ways to take you from where you are to where you want to be. Sometimes that entails highlighting your hair by weaving it and wrapping it in foils. This allows the color to be very precise. Depending on how much of your hair is highlighted and how many foils are placed, you may receive a full or half foil. Balayage is a technique in which color is literally painted onto the hair. It produces a more sun-kissed look, and the technique is used to create more lived in looking colour. Again, a full or partial application may be necessary, depending on what you’re going for. I absolutely love when you come with inspiration photos so that we can decide what technique will accomplish your hair goals.

What is corrective color?

My first priority with colour correction services is maintaining the health of your hair. Corrective colour is not only fixing a colour that has gone wrong, but it is really any major hair colour change. Subtle changes in hair colour are generally possible at your regular hair appointments, but when dramatic changes are desired, correction appointments may be needed. It is most important to understand that colour does not lift colour. Once you put artificial colour, of any type, but particularly blacks or reds, on your hair, professional techniques are required to change it to anything lighter; or to darken a pre-lightened colour. It is important to understand colour theory and how hair grabs colour to not end up with undesirable tones and blotchy results.

In-salon consultations are always complimentary, but required to schedule any corrective colour appointment. These appointments are generally lengthy, and cost more than traditional color services.

How long will my hair color last?

If you use high quality products (shampoos, conditioners, and styling aids) specifically designed for coloured hair, your hair colour should last from 4 to 8 weeks, with 5 to 6 being typical. That’s a big range, but the variance has to do with your tolerance for fading, how often you wash your hair, how hot the water is and how much you’re in the sun. Water is the main culprit, but if you use inexpensive shampoos with detergents, your hair colour will simply not last as long. A cheap non-colour safe shampoo can strip red in one washing. You may think I'm saying that in order to get you to buy the better products here, but the higher detergent drugstore type shampoos will truly strip your colour quickly. Also, conditioners with a high paraffin content will bind to your colour and make it wash out more quickly.

 

If we are talking fashion colours, (vivids, pastels, metallics, etc) the life of the colour cannot be guaranteed. We can talk details on caring for your fashion colours at home, to make them last as long as possible, at your appointment.

 

Questions